Purchasing a precision machine like the 2KW FC Accu Cut CNC Fiber Laser from Boss Laser represents a significant investment, and it's only right to expect a process as seamless and polished as the machine itself. However, our experience, while initially fraught with challenges, highlighted the outstanding commitment Boss Laser has to customer satisfaction and support.
Delivery and Initial Impressions
The laser's arrival was somewhat of a surprise, lacking clear communication about the shipping date, which left us scrambling to make arrangements for its unloading. Further complicating the initial experience, the machine was delivered with minimal protection — wrapped in a thin layer of pallet wrap rather than the sturdy plastic shrink wrap or better still a crate one might expect for a CNC at this price point. Consequently, it arrived at CSU covered in road grime, bearing some paint damage — not the first impression we hoped for from a $100k+ precision CNC machine.
Responsive and Exceptional Support
Despite these initial setbacks, the response from Boss Laser was nothing short of outstanding. They quickly offered consumables and paint repair for the damaged areas, demonstrating a genuine commitment to rectifying the issues and supporting their product. This level of service, especially in the face of challenges, is commendable and speaks volumes about the company's integrity and customer focus.
Machine Overview
The 2KW FC Accu Cut CNC Fiber Laser itself is an excellent machine. It is extremely fast and setting a cut up is easy. The laser cuts through thinner materials with a clean surface finish that exceeds expectations. The machine is equipped with a plethora of smart features designed for ease of use and to safeguard against common operational errors. Additionally, its compact footprint relative to the working area is impressive, optimizing our workspace without compromising performance. The overall quality of the machine is evident, although we have yet to conduct a detailed metrology review of the parts produced.
Training and Support
The included two-day training session was unparalleled compared to other machines we have purchased. Our trainer, Darrius Coley, was a standout aspect of our experience with Boss Laser. Darrius was not only punctual and delightful to work with but also incredibly skilled in troubleshooting — even identifying a significant wiring mistake on our part with respect and helpfulness. His patience and thoroughness in walking us through the laser's operation, maintenance, and care were invaluable. Darrius even went above and beyond by delivering an impromptu yet excellent lecture on CNC Laser technology to a group of our students.
Conclusion
While our journey with Boss Laser started on rocky ground due to communication mishaps and shipping preparation, the company's subsequent actions have thoroughly impressed us. Boss Laser, with Darrius Coley at the forefront of our interactions, has shown an exemplary level of care for us at CSU. Their efforts to rectify early issues, support their product, and prioritize customer satisfaction demonstrate a rare integrity in today's world. Challenges are inevitable, but the commitment to making things right is not always guaranteed. Boss Laser has done just that, earning our trust and satisfaction. We are delighted with our 2KW FC Accu Cut CNC Fiber Laser and even more so with the support from Boss Laser. Their dedication to their customers is clear, and we highly recommend them to anyone in the market for a CNC Fiber Laser.